Privacy Policy

Information we collect

We may collect personal information when you contact us, complete a form, book a call, become a client or use our website.

This may include your name, email address, telephone number, business details, financial information and any other information you provide to us.

Our website may also collect technical information such as your IP address, browser or device information and information about how you use the website.

How we use your information

We may use your information to:

• Respond to enquiries and communicate with you
• Provide accountancy, tax and financial planning services
• Manage our relationship with you
• Meet our legal, regulatory and professional obligations
• Improve our website and services
• Send marketing communications where permitted

We only process personal information where we have a lawful basis to do so, including where necessary to provide our services, comply with legal obligations, pursue our legitimate business interests or where you have given consent.

Who we share information with

We do not sell your personal information.

We use trusted third-party service providers to help us deliver our services and operate Koyn, including providers of accounting, bookkeeping, payment, client management, identity verification, cloud storage and communication services.

We may also disclose information where required by law, regulation or our professional obligations.

Where third parties process personal information on our behalf, we take appropriate steps to ensure your information is protected.

Some of our service providers may process or store information outside the UK. Where this happens, we will ensure appropriate safeguards are in place as required by UK data protection law.

How long we keep your information

We generally retain client records for 7 years, in line with our legal, regulatory and professional requirements.

Enquiry information will only be retained for as long as reasonably necessary.

Marketing information is retained until you unsubscribe or ask us to stop contacting you.

How we protect your information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

Cookies

Our website is hosted using Squarespace and may use cookies and similar technologies to operate correctly and understand how visitors use the site.

Where required, you can choose whether to accept non-essential cookies through the cookie settings on our website. You can also control cookies through your browser settings.

Marketing

If you have subscribed to receive marketing communications from Koyn, you can unsubscribe at any time using the unsubscribe link in our emails or by contacting hello@koyn.uk.

Your rights

Under UK data protection law, you may have the right to access, correct or request deletion of your personal information, restrict or object to its processing, request transfer of your information and withdraw consent where we rely on consent.

To exercise any of these rights, contact hello@koyn.uk.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO).